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FREQUENTLY
ASKED
QUESTIONS

general information

DO YOU HAVE A PUBLIC SHOP?

No, we only sell online at the moment.  However we plan to set up our future public shop in the future when the COVID-19 pandemic diminishes. Our online store remains open here on floppiess.com, which is active and eager to serve all sock lovers  

DO YOU HAVE SPECIFIC SIZES FOR MEN AND WOMEN?

Our socks are considered unisex, so are our sizes. At Floppiess we create an avenue for sock lovers to choose the category which best suits their interest. Styling is relative and unique as such one can decide which sock colors to go for.

Do you make socks for kids?

No, not at the moment, Floppiess does not make kids’ socks. We however wish to consider the kids’ range in the future, soon as it is underway, we shall update our latest news or on the blog page.

 You can sign up for our Newsletter or follow us on Instagram or Facebook. 

do your socks require special care?

Our socks are seemingly durable with no excess bulky load on feet. 80% Baumwolle, 18% Polyamide, 2% Elasthan, Care instructions: hand wash, machine wash, flexible and designed to withstand machine wash at 40°C. 80% cotton, 18% polyamide, 2% elastane.

placing an order

what type of payments do you accept online?

We accept PayPal,  Debit or Credit Card, SEPA direct debit. Unfortunately, we are yet to incorporate payments from Apple Pay, Google pay, Mastercard, and others.

How do I change or cancel an order?

Ordered are processed as quickly as possible, if the orders have not yet been shipped out yet, effective changes can be made. we, however, can not guarantee changes or cancellation once an order has been shipped, but nevertheless, contact us if you have a change of your mind about the socks that you received or perhaps wish to return your order. We always try to assist with your orders accordingly!  Please inform us immediately by email at  info@floppiess.com 

do you offer bulk discounts?

Our integrated hub motivates us to open up to any private teams and groups who are lovers of our comfy, easy on easy-off knitted socks! Give us a call or email us so we can make recommendations and figure out the right category for you!

shipping

will i receive a shipping confirmation?

After an order is placed, you will immediately get an email(check spam if not found in your inbox) as an order confirmation. And thereafter when the order is been handed over to DHL/DPD  you will also receive a shipping confirmation email from the courier provider. A tracking number will be provided with which you can track your order.

Where do you ship to and how much?

We ship Floppiess Socks to you anywhere in the world, from  Germany using our post-standard shipping with tracking. We offer Free Shipping for any orders over €100 in value sent to any delivery address within Germany.

delivery and returns

how long does it take for my order to arrive?

All orders are processed and dispatched as soon as we receive notification orders however delivery times do vary between countries mostly delivery times within Germany take between 2 and 4 business days.

For in-depth shipping inquiries, please send mail to  info@floppiess.com 

Do you accept international orders?

We ship internationally to most countries, worldwide in that sense. However, there are other countries’ exceptions. Please see our shipping information page for details.

how do i return an order? what is your return policy?

At Floppiess, we seek to provide our customers with nothing but optimum satisfaction. In cases where you are unsatisfied with your order for any reason, please let us know within the shortest possible time. As ordered socks can be returned only within a stipulated time period. In-depth return information can be found in our Shipping & Returns.

what if i want to exchange a pair?

No problem! If you’d like to trade in a pair of socks for a different pair, just go ahead and order the new socks. inform us we’ll process your refund as soon as we receive the socks. In-depth return information can be found in  our Shipping and Returns

others

can i be a sock model?

Yes, if you want to be a model for us you are always welcome, visit us on Instagram. Floppiess is open to all and Sunday who wants to support our brand be it photos wearing our socks that are shared on our social m media platforms, tag us or repost anytime you take a picture on Facebook or Instagram pages. Any picture that rocks are absolutely fine with us, if you want we could use it on our website or social media pages in the future!

i am a retailer. can i sell floppiess socks?

For wholesale inquiries, please contact us at info@floppiess.com or via the contact us form.

Is there a minimum order value?

There is no minimum order value on our online platform. Whether single or multiple orders we are willing to ship to the doorstep.

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